POPLAR BARN

FREQUENTLY ASKED QUESTIONS

We have compiled a list of the most asked questions below but if you cant find what your looking for don’t hesitate to email [email protected].

ONLINE SHOPPING

Custom Made Items

Once you have contacted us and we have discussed you project we will confirm the project in an email. once we are complete we will send you images and a short video for you to approve.

Delivery Charges

Items will be shipped through a third party courier. Orders outside mainland UK will be subject to international shipping fees.

Free Shipping:Applies only to parcels being shipped to UK mainland and excludes Highlands and Islands. For all orders to Highlands and Islands shipping fees apply and will be calculated at checkout.

Items shipped using a pallet service: This is a next working day curb side delivery. The driver is not responsible for delivering the item into the building. Any parking or access for large vehicle restrictions must be reported before the shipment is booked in. Drivers are not permitted to park on double yellow lines or in other restricted areas. Failure of delivery will incur a ?25 re-delivery charge which must be paid before an additional delivery is attempted. Delivery times are between 09:00 and 17:00 with no time slot given.

All items purchased must be checked on receipt of delivery and any damage to goods to be reported within 24 hours. poplarbarn.com reserve the right to refund for damaged goods not reported within 24 hours.

Returns and Refunds

Standard Stock Items

We reserve the right to accept returns without prior contact and full justification. Returns will not be accepted and no refund issued without pre agreement. All refunds are subject to a 25% handling and stock replacement fee based on the total invoiced amount. Refunds will only be issued once items are returned and have been inspected for quality. Items returned not in the original condition will not be issued a refund.

Digital Downloads

No refunds can be issued for any of our Digital Download items.

Custom Made Items

No refund can be issued for custom made items, We work closely with you so you have piece of mind you will receive the perfect items.

DELIVERY

Custom Made Items

Once you have contacted us and we have discussed you project we will confirm the project in an email. once we are complete we will send you images and a short video for you to approve.

Delivery Charges

Items will be shipped through a third party courier. Orders outside mainland UK will be subject to international shipping fees.

Free Shipping:Applies only to parcels being shipped to UK mainland and excludes Highlands and Islands. For all orders to Highlands and Islands shipping fees apply and will be calculated at checkout.

Items shipped using a pallet service: This is a next working day curb side delivery. The driver is not responsible for delivering the item into the building. Any parking or access for large vehicle restrictions must be reported before the shipment is booked in. Drivers are not permitted to park on double yellow lines or in other restricted areas. Failure of delivery will incur a ?25 re-delivery charge which must be paid before an additional delivery is attempted. Delivery times are between 09:00 and 17:00 with no time slot given.

All items purchased must be checked on receipt of delivery and any damage to goods to be reported within 24 hours. poplarbarn.com reserve the right to refund for damaged goods not reported within 24 hours.

Returns and Refunds

Standard Stock Items

We reserve the right to accept returns without prior contact and full justification. Returns will not be accepted and no refund issued without pre agreement. All refunds are subject to a 25% handling and stock replacement fee based on the total invoiced amount. Refunds will only be issued once items are returned and have been inspected for quality. Items returned not in the original condition will not be issued a refund.

Digital Downloads

No refunds can be issued for any of our Digital Download items.

Custom Made Items

No refund can be issued for custom made items, We work closely with you so you have piece of mind you will receive the perfect items.

HAND MADE OR PERSONALISED ITEMS

Custom Made Items

Once you have contacted us and we have discussed you project we will confirm the project in an email. once we are complete we will send you images and a short video for you to approve.

Delivery Charges

Items will be shipped through a third party courier. Orders outside mainland UK will be subject to international shipping fees.

Free Shipping:Applies only to parcels being shipped to UK mainland and excludes Highlands and Islands. For all orders to Highlands and Islands shipping fees apply and will be calculated at checkout.

Items shipped using a pallet service: This is a next working day curb side delivery. The driver is not responsible for delivering the item into the building. Any parking or access for large vehicle restrictions must be reported before the shipment is booked in. Drivers are not permitted to park on double yellow lines or in other restricted areas. Failure of delivery will incur a ?25 re-delivery charge which must be paid before an additional delivery is attempted. Delivery times are between 09:00 and 17:00 with no time slot given.

All items purchased must be checked on receipt of delivery and any damage to goods to be reported within 24 hours. poplarbarn.com reserve the right to refund for damaged goods not reported within 24 hours.

Returns and Refunds

Standard Stock Items

We reserve the right to accept returns without prior contact and full justification. Returns will not be accepted and no refund issued without pre agreement. All refunds are subject to a 25% handling and stock replacement fee based on the total invoiced amount. Refunds will only be issued once items are returned and have been inspected for quality. Items returned not in the original condition will not be issued a refund.

Digital Downloads

No refunds can be issued for any of our Digital Download items.

Custom Made Items

No refund can be issued for custom made items, We work closely with you so you have piece of mind you will receive the perfect items.

DIGITAL DOWNLOADS

Custom Made Items

Once you have contacted us and we have discussed you project we will confirm the project in an email. once we are complete we will send you images and a short video for you to approve.

Delivery Charges

Items will be shipped through a third party courier. Orders outside mainland UK will be subject to international shipping fees.

Free Shipping:Applies only to parcels being shipped to UK mainland and excludes Highlands and Islands. For all orders to Highlands and Islands shipping fees apply and will be calculated at checkout.

Items shipped using a pallet service: This is a next working day curb side delivery. The driver is not responsible for delivering the item into the building. Any parking or access for large vehicle restrictions must be reported before the shipment is booked in. Drivers are not permitted to park on double yellow lines or in other restricted areas. Failure of delivery will incur a ?25 re-delivery charge which must be paid before an additional delivery is attempted. Delivery times are between 09:00 and 17:00 with no time slot given.

All items purchased must be checked on receipt of delivery and any damage to goods to be reported within 24 hours. poplarbarn.com reserve the right to refund for damaged goods not reported within 24 hours.

Returns and Refunds

Standard Stock Items

We reserve the right to accept returns without prior contact and full justification. Returns will not be accepted and no refund issued without pre agreement. All refunds are subject to a 25% handling and stock replacement fee based on the total invoiced amount. Refunds will only be issued once items are returned and have been inspected for quality. Items returned not in the original condition will not be issued a refund.

Digital Downloads

No refunds can be issued for any of our Digital Download items.

Custom Made Items

No refund can be issued for custom made items, We work closely with you so you have piece of mind you will receive the perfect items.

SELLING ITEMS TO POPLAR BARN

Custom Made Items

Once you have contacted us and we have discussed you project we will confirm the project in an email. once we are complete we will send you images and a short video for you to approve.

Delivery Charges

Items will be shipped through a third party courier. Orders outside mainland UK will be subject to international shipping fees.

Free Shipping:Applies only to parcels being shipped to UK mainland and excludes Highlands and Islands. For all orders to Highlands and Islands shipping fees apply and will be calculated at checkout.

Items shipped using a pallet service: This is a next working day curb side delivery. The driver is not responsible for delivering the item into the building. Any parking or access for large vehicle restrictions must be reported before the shipment is booked in. Drivers are not permitted to park on double yellow lines or in other restricted areas. Failure of delivery will incur a ?25 re-delivery charge which must be paid before an additional delivery is attempted. Delivery times are between 09:00 and 17:00 with no time slot given.

All items purchased must be checked on receipt of delivery and any damage to goods to be reported within 24 hours. poplarbarn.com reserve the right to refund for damaged goods not reported within 24 hours.

Returns and Refunds

Standard Stock Items

We reserve the right to accept returns without prior contact and full justification. Returns will not be accepted and no refund issued without pre agreement. All refunds are subject to a 25% handling and stock replacement fee based on the total invoiced amount. Refunds will only be issued once items are returned and have been inspected for quality. Items returned not in the original condition will not be issued a refund.

Digital Downloads

No refunds can be issued for any of our Digital Download items.

Custom Made Items

No refund can be issued for custom made items, We work closely with you so you have piece of mind you will receive the perfect items.